Oversea Buyer :-
Your order will be shipped via Post Malaysia Registered Air Mail, Speedpost (EMS) or other courier related. When you check out from our shopping cart, you can select one of the shipping methods and the relevant postal charge calculated base on your country and show on the page instantly.
Shipping time :
Order Processing: 1-5 business days. All items are shipped from Malaysia or Japan Directly.
-We will attach link for tracking your parcel :-https://ficopz.easy.co/tools/tracking/poslaju/EH XXXXXXX MY
Air Parcel: 7 - 14 business days to major countries with online tracking service.
Refund Policy :
1. Refund policy does not applied at any situation including damaged, lost etc. Otherwise, mailing insurance should be applied if the client has purchased the parcel insurance from us( Inform us if need the insuran).
2. Refunds will be given at the discretion of the Company Management
3. For specific express shipping quotation like Fedex , Please contact ficopzHelp
Return Policy for Wrong item :-
1. It is A MUST to contact us firstly before returning the item(s) or goods. Return without our approval will not be processed.
2. All returns must be made with the items in brand new condition within 7 days of arrival.
3. We reject all USED/ OPENED items for return.
4. Returns are refunded through the payment method chosen as order placed.
5. Shipping & handling charges cannot be refunded in anyway.
6. Buyer is responsible for the return shipping charge for all situations, including factory's fault or damage via postal.
7. If it is proved to be factory's default or damage via postal, please contact us now and we will take the appropriate actions to tackle the problem. Refund policy is not applied at any situations.
Contents of each box and the original manufactured condition of the contents are not guaranteed as cases are shipped FACTORY SEALED. Factory may make packing errors or damage.